We have summarised the most important details below in order to assist you in making your holiday with us as pleasant as possible.
We recommend taking out European travel insurance.
The insurance offers coverage in the event that you, as an insured customer, cannot begin your holiday or you have to cut it short:,
- because you have a high temperature, even if a later test result is negative or you tested positive for COVID-19 without showing any symptoms.
- because you develop COVID-19 symptoms.
- because a close relative or a person living in the same household becomes ill with COVID-19 and your presence is urgently required.
- because a close relative in the common household is sick with COVID-19 and you therefore have to go into quarantine.
If you have any further questions, please do not hesitate to contact us by email, phone or in person.
In the event of cancellation 28 days before arrival day, there will be no cancellation charges
In the event of cancellation within 1 week before arrival, the cancellation cost will be 50%, if you cancel 7 days (or less) before the arrival date, or choose to not travel and do not show up, we will charge 90% cancellation charge.
In the case of lockdown or other restrictions, (if arrival is not possible due to closed borders, closed hotels, or closing of the valley), there will, of course, be no cancellation charges.
A cancellation insurance is recommended.
The tables will be allocated and set up according to the distancing rules.
The tablecloths are changed after every guest.
Cruets such as salt, pepper, sugar etc. are disinfected after every guest.
Hygiene rules apply as per the regulations.
The restrictions regarding number of people in the wellness area must be observed.
The maximum number of people is indicated everywhere.
Sauna infusions will not be used until further notice.
Surfaces such as doorknobs and elevator are disinfected several times a day.
Observe a 1 metre distance from other people.
Pay attention to restrictions regarding number of people in the elevator.
Wash your hands several times a day with soap and water for at least 30 seconds.
There are several disinfectant dispensers in the hotel.
You can read about the measures taken by the cable cars at this link